4th September 2023

Direct Line to carry out a past business review relating to the FCA’s pricing rules

Direct Line Group has agreed a voluntary requirement having charged some existing home and motor customers more for their renewal than they would have done if they were a new customer.
Direct Line Group will carry out a review to identify all instances where a customer has been overcharged and provide appropriate redress.
Customers do not need to do anything themselves at this stage-Direct Line Group will be contacting affected customers directly.
This is the first time a formal voluntary requirement has been agreed with a firm in relation to the FCA’s motor and home insurance pricing rules.

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