1st June 2022

Mactavish reports 95% increase in revenue and ambitious growth plan powered by technology
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Mactavish, a leading insurance buyer and claims resolutions expert, has reported 95% in revenue growth for 2021/2022. Following a sustained and accelerated period of client growth, and amid increasing market demand, the firm is making a significant investment into technology-enabled automation services, securing its position as the UK’s largest independent insurance buyer and setting a new standard for the insurance industry.
As an independent outsourced insurance partner, Mactavish supports businesses from SMEs to FTSE100s to better protect commercial risks, securing bespoke commercial insurance cover, resolving disputes and improving policy wordings to enhance business resilience.
The firm has maintained a client retention rate exceeding 95% while also broadening its substantial client roster across all sectors of the industry, with a considerable footprint in construction, retail, technology, manufacturing and financial services.
Bruce Mactavish, ceo and founder of Mactavish comments “The UK is currently witnessing the longest hard market to date following the COVID-19 pandemic, which has been further elongated by the cost-of-living crisis, current inflation and Russia’s war on Ukraine. As an independent organisation, we’re in an exceptional position to support our clients as they navigate the unprecedented demands of a tough market. Our bespoke, independent insurance services efficiently ensure businesses can operate with confidence–we’re on their side.
In a time like this, standardised insurance policies simply don’t service businesses to the degree that they need to; every business is facing individual–and heightened-risks and this should be reflected in their cover. By helping businesses identify their distinct risk profile, we ensure personalised insurance policies that improve reliability of cover during this tumultuous period.”
Mactavish's headcount in H1 2022 is now up by 50% to 44 based from the company’s London HQ. This follows the onboarding of industry heavyweight hires for its leadership team in the last 18 months, including Heidi Carslaw, Tom White and Mark Winlow, and a considerable training and development programme being launched. The company’s expansion is set to be accelerated further through technology investments to improve operational efficiency and outcomes.
Mactavish has already invested over £2m in AI and machine learning technology, and has set aside substantial further funds for the next 18 months. The technology investment will deliver added-value analytical support, enabling Mactavish’s clients to focus on key aspects of their insurance programme to enhance their cover and lower premiums. It will also increase efficiency, standardising admin and information inputting processes, so Mactavish can focus on delivering value and bespoke solutions for clients.
On the expansion plans, md Heidi Carslaw comments “Our people are key to the success of our business and at the very heart of our culture. We are developing our technical expertise to continue to deliver better value to our clients at scale and redefine the standards of commercial insurance –which is supported by an ambitious people strategy. This spans our grad programme, and a high investment in training -including CII qualifications.”
With continued training for its employees, Mactavish is redefining the standards of commercial insurance with an ambitious people strategy that will uniquely blend forensic and sector-specific expertise and which aims to host the highest proportion of CII trained people in the industry.

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