15th May 2022
During his keynote speech at the British Insurance Brokers’ Association Conference(BIBA) in Manchester this week), Sheldon Mills, executive director for Consumers and Competition at the FCA, said unless financial services firms become more diverse and inclusive there is a risk of “group think that leads to crisis and a lack of innovation.”
In response Matthew Connell, director of policy and public affairs of the Chartered Insurance Institute(CII), said “The FCA’s Sheldon Mills is right that an inclusive culture is key to delivering fair and suitable outcomes for consumers.
We believe the insurance profession should take account of and reflect the interests of all the people it serves, and therefore we look forward to continuing to work with the regulators on this important work.”
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